Wherever creativity takes the stage, AC Americas is there to power the possibilities.

We distribute the products of world-class brands for lighting, audio, and video technology, and creative solutions that empower teams to bring their creative visions to life.

Overview

AC Americas is looking for an experienced and driven Equipment Technical Support Specialist.

The ideal candidate will be responsible for the technical coordination and troubleshooting of service level issues as well as US demos kit upkeep and product training. This position also encompasses Support for tradeshows and collaboration with product brand managers.

What Will You Do?

• Provide technical support that relates to lighting, control systems, networking, audio/visual and electrical systems in entertainment venues and architectural installations.
• Troubleshoot product issues in conjunction with the Service department and make recommendations for repair or replacement solutions
• Provide dealer/client training on exclusive brands and assist in updating product educational material
• Assist in creating professional lighting design drawings in conjunction with the client’s requirements for permanent installation using Dialux
• Provide extended-hour technical support as needed in conjunction with the UK and Canadian support teams
• Liaise with the tradeshow support team to organize and help coordinate tradeshow or open house events
• Provide demo and tradeshow equipment upkeep support for the product located in our US warehouse
• Maintain a working knowledge of all relevant lighting, networking, and audio/visual technologies

What Do You Need To Succeed?

• A Great Attitude!
• Valid Passport and able to travel freely throughout North America.
• 3+ years related experience in trade show or event organization.
• Computer proficiency: DIALux, VectorWorks or similar software is an asset.
• Solid organization, time-management, and multitasking skills with the ability to prioritize tasks.
• MS Office (Word, Excel, PP, Outlook), required.
• Strong interpersonal and verbal skills with the ability to communicate in a professional manner.
• Able to travel (approx. 35%+ for Trade Shows, Dealer Open House days etc.)

The Perks

• 401(k) Matching Program
• Performance-Based Annual Bonus (Prorated for your first year)
• Casual Dress Policy
• Dental Care
• Extended Health Care
• Life Insurance
• Fantastic coworkers

This position offers competitive compensation starting at $75,000.00/annually (negotiable) based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a Equipment Technical Support Specialist, we encourage you to apply.

To be considered for this position, please be sure to:

· Complete this survey, https://go.cultureindex.com/p/cqeBkCLNYwjXP

· Attach a copy of your resume to the completed survey

For more information about us, visit:

https://acamericas.team/

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• What are your salary expectations for this role?
• Have you worked for ACA, ACL, ACPM or SMI before?

Work Location: On the road

We are always looking for passionate and talented employees. If you don't see what you're looking for just yet, we welcome you to submit a general application.

***To be considered for a position within A.C. ProMedia, please visit:

• Complete this survey, https://go.cultureindex.com/s/93A71B0000%0b
• Attach a copy of your resume to the completed survey and indicate the position you are applying for.
• Notify our HR department at hr@acpromedia.com when completed.

Why Work for A.C. ProMedia?

We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll feel that everyone around you is pulling together to get things done, whether you’re working in the office or the warehouse. We wouldn’t be where we are today without our people. As one of the largest single-source suppliers of leading-edge technologies and high-quality solutions, we are excited about the company's future, and we want you to be part of our success story. We encourage your opportunities for career growth and develop your talents. We also offer a competitive salary, comprehensive benefits, and a bunch of fun colleagues.

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Wellness Program

Thank you for your interest in A.C. ProMedia!